From 13 January 2026, we will no longer accept new cases by email. Please use our online webform to submit your complaint. This helps us respond to you more quickly.

Need help? Call us on 0300 111 3000

News: March 2020

Coronavirus situation: Information for our customers (residents and landlords)

18 March 2020

We are currently operating as normal while we continue to carefully monitor the coronavirus situation, although postal services are very limited so there will be delays. We will keep our customers updated if circumstances change. This page includes information specifically for landlords – scroll down the page

Continue reading about Coronavirus situation: Information for our customers (residents and landlords)