2020 - Housing Ombudsman

New HQN Workshops for 2021

22 December 2020

New HQN workshops dates released

woman watching webinar with a cup of tea

New 2021 dates set for Complaint Handling Code webinars

18 December 2020

We have added new webinar dates on the Complaint Handling code for 2021

Ombudsman’s Insight report shares latest data and case studies

17 December 2020

Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.

Online complaint form: temporary technical issues

15 December 2020

We experienced some temporary technical issues with our online complaint form between 6pm on Thursday 10 December and up to 3pm on Monday 14 December.

Business people signing a document by laptop

Housing Ombudsman publishes performance data on landlords

9 December 2020

Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.

E-newsletter: Special Consultation issue out now

27 November 2020

A special issue of our e-newsletter on our Business plan 2021-22 consultation document is out now

House keys next to a hand holding a pn writing on a document

Housing Ombudsman launches consultation on plans for 2021-22

24 November 2020

We have published a consultation paper seeking feedback on our business plan 2021-22

Housing Ombudsman statement on the Social Housing White Paper

17 November 2020

The Housing Ombudsman welcomes the plans set out in the government’s Social Housing White Paper published today and its ambition for a strong Ombudsman service.