From 13 January 2026, we will no longer accept new cases by email. Please use our online webform to submit your complaint. This helps us respond to you more quickly.

Need help? Call us on 0300 111 3000

News Statements

Response to Strengthening Consumer Redress report

24 January 2019

Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]

logo image

Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ –

“We welcome joining up between redress schemes to make it easier for residents to find the right Ombudsman.

“We look forward to taking part in the Redress Reform Working Group to be established.”