Newham Council (202205617)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough of Kensington and Chelsea (202210570)
The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above property, including the length of time taken and the standard of the redecoration works.
Somerset Council (202115567)
The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos in her home. Allegation about the behaviour of a contractor. Requests for repairs to the bathroom extractor fan and garden gate. Complaint.
Southwark Council (202207291)
The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was responsible for vandalising his kitchen.
Swindon Borough Council (202213848)
The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence.
Lewisham Council (202207293)
The complaint is about the landlord’s handling of:
Notting Hill Genesis (NHG) (202124961)
The resident has complained about the landlord’s handling of his application to staircase. A further complaint was made regarding the landlord’s customer service.
Nottingham City Homes Registered Provider Limited (202121216)
The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority.
One Housing Group Limited (202210259)
The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges for financial year 20/21. The response provided on the resident’s queries relating to actual spend reported for service charges in the 19/20 and 20/21 financial year. The way in which service charges have been estimated.
Peabody Trust (202123676)
The complaint concerns: The level of compensation offered by the landlord following the loss of heating and hot water for a five-week period. The associated complaints handling.