Tower Hamlets Homes (202209869)
The complaint is about the landlord’s handling of repairs to the building following the resident’s reports of blocked guttering and water leaking into his property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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West Kent Housing Association (202127861)
The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign up; and The removal of asbestos from the property.
Birmingham City Council (202208106)
The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also investigated the landlord’s handling of the associated formal complaint.
Chisel Limited (202203778)
The complaint is about:
GreenSquareAccord Limited (202113283)
The complaint is about the landlord’s: Handling of the resident’s reports of defects and repairs. Handling of her requests for adaptations. Complaint handling. Record keeping.
Islington Council (202121287)
The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including the condition of the property. the refurbishment of the kitchen. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Leeds City Council (202211061)
The complaint is about the landlord’s response in relation to the resident’s concerns about: a missed appointment; information regarding a kitchen replacement.
London Borough of Brent (202203503)
The complaint is about the landlord’s handling of the resident’s reports of vibration and humming in her home.
London Borough of Hackney (202209118)
The complaint is about the landlord's handling of remedial works following a wet room leak.
Newcastle City Council (202128122)
The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former property.