All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about the building insurance.
The resident’s complaint is about the landlord’s handling of: Leaks into the property. Damp, mould and condensation in the property. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to personal belongings caused by mould. Repairs to the damaged bath. The associated complaint.
The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould caused by an internal leak and the associated repairs. Complaint and the level of redress offered.
The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to a more suitable property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs.