Stonewater Limited (202321327)
The complaint is about the landlord’s response to the resident’s reports of issues with the drains. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Ash-Shahada Housing Association Limited (202224114)
The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has also investigated the landlord’s handling of the complaint.
Birmingham City Council (202304360)
The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the communal lighting at the property. Repairs to the communal stairs.
Bolton at Home Limited (202234276)
The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint about its Sustainment and Support officer. The Ombudsman has also considered the landlord’s complaint handling.
Bournemouth, Christchurch and Poole Council (202417698)
The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the resident’s property. the temporary decant for the household. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202413823)
The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway at the resident’s property. The associated complaint.
Kirklees Metropolitan Borough Council (202322413)
The complaint is about the landlord’s handling of the resident’s: Request for a replacement gas fire. Reports of damp. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202312176)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.
London & Quadrant Housing Trust (202324530)
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.
London & Quadrant Housing Trust (L&Q) (202308958)
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.