Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (L&Q) (202314421)

The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.

London Borough of Lambeth (202300177)

The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

Norwich City Council (202305134)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from the “Home Options” account. The associated complaint.

Notting Hill Genesis (202313623)

The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected to her electric meter.

Notting Hill Genesis (NHG) (202310067)

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Concerns about deterioration of the property. Associated formal complaint.

Notting Hill Genesis (NHG) (202312382)

The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her associated complaint.

Ocean Housing Limited (202332640)

The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.

Orbit Group Limited (202322144)

The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in the bathroom.

Orbit Housing Association Limited (202315797)

The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.

Orbit Housing Association Limited (202315983)

The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The associated complaint.