Sanctuary Housing Association (202312713)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202223626)
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.
Sovereign Network Homes (202433680)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
The Guinness Partnership Limited (202330917)
The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.
Yorkshire Housing Limited (202324404)
The resident’s complaint is about the landlord’s response to the resident's report of a leak under the bath.
Amplius Living (202428900)
The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety.
Barnsley Metropolitan Borough Council (202316004)
The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint.
Bromford Housing Group Limited (202400932)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports of damp and mould in the property. The resident’s request for it to install a driveway. The associated complaint.
GreenSquareAccord Limited (202224842)
The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). Request for compensation following a leak at the property. Associated complaint.
Home Group Limited (202315720)
This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).