Crawley Borough Council (202426918)
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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First Choice Homes Oldham Limited (202329065)
The complaint is about the landlord’s handling of a shower repair.
GreenSquareAccord Limited (202439567)
The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould.
Haringey London Borough Council (202332472)
The complaint is about the landlord’s handling of the resident’s reports of: Concerns about their housing allocation. Low water pressure. Excessive cold temperatures in the property. Damp, mould, and condensation in the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord's complaints handling.
Irwell Valley Housing Association Limited (202201762)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202224928)
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
London Borough of Camden Council (202322301)
REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London Borough of Lewisham (202117071)
The complaint is about the landlord’s: response to requests to replace kitchen units. handling of the complaint.
London Borough of Sutton (202420779)
This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202326403)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.