One Housing Group Limited (202318008)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the flat above into her bathroom and the resulting damp and mould. The associated complaints.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Red Kite Community Housing Limited (202317013)
The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation.
Southern Housing (202216116)
The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling.
Sparrow Shared Ownership Limited (202304514)
The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.
The Guinness Partnership Limited (202319901)
The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An external sewage leak. A pest infestation.
A2Dominion Housing Group Limited (202319207)
The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202421853)
The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202428334)
The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this.
Gentoo Group Limited (202422461)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s reports of asbestos in the property. the resident’s reports of Antisocial Behaviour (ASB). the resident’s request to be rehoused. the associated complaint.
Haringey London Borough Council (202331177)
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.