Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Islington (202316635)

This complaint is about the landlord’s handling of the resident’s mutual exchange.

London Borough of Lambeth (202422146)

The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. Damp and mould. Window repairs. External drainage repairs. We have also considered the landlord’s complaint handling.

Notting Hill Genesis (202336066)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns regarding the delays in the window and kitchen replacement. Associated complaint and communication requirements.

Platform Housing Group Limited (202318118)

The complaint is about the landlord’s handling of the resident’s reports: His garden had been damaged. The hedges at the property were not being maintained.

Southern Housing (202329127)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation in the property. Reports of a burst kitchen pipe. Formal complaint.

Southern Housing (202331211)

The complaint concerns the landlord’s handling of repairs to the resident’s windows.

Southwark Council (202308022)

The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the landlord’s complaint handling.

Southwark Council (202429480)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint

The Riverside Group Limited (202331736)

The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint.

Thrive Homes Limited (202324757)

This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The resident’s reports of antisocial behaviour (ASB) by her neighbour.