Royal Borough Of Greenwich (202321818)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sheffield City Council (202420198)
The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.
Sovereign Network Group (202450540)
The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.
The Guinness Partnership Limited (202445258)
The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s reports of multiple outstanding repairs. Complaint handling.
Broxtowe Borough Council (202415587)
The resident’s complaint is about the landlord’s handling of boiler repairs.
Citizen Housing Group Limited (202344210)
The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.
City of Westminster Council (202442543)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.
Clarion Housing Association Limited (202311492)
The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.
Clarion Housing Association Limited (202420892)
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
Clarion Housing Association Limited (202423108)
The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.