All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and associated repairs. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
The complaint is about: The landlords handling of the residents reports of damp and mould throughout the property. The landlords handling of repairs to the residents windows. This service also considered the landlords handling of the residents complaint.
The complaint is about: The landlords handling of the residents reports of damp and mould. The landlords handling of the residents claim for damages and loss of personal belongings from damp and mould. The landlords handling of the residents complaint and the level of compensation offered. This service has also considered the landlords record keeping.
The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and associated sewage leaks. The landlord’s handling of reports of outstanding repairs to the back balcony doors. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Its communication with the resident. Reports of unsatisfactory staff conduct. The resident’s request to erect a fence.
The complaint is about the landlord’s handling of the resident’s reports of: disrepair to the kitchen; pests in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of: Reports of damp and mould in the property. Repairs to external steps. Replacement of the kitchen units.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a bathroom leak. Repairs to communal windows Overflowing bins and grounds maintenance. The associated complaint. Repairs to the communal entrance door.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords handling of the resident’s complaint.