Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Yorkshire Housing Limited (202315130)

The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. Associated formal complaint.

Birmingham City Council (202203547)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.

Clarion Housing Association Limited (202314062)

The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has also investigated the landlord’s complaint handling.

Clarion Housing Association Limited (202318100)

The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her property following a leak.

Clarion Housing Association Limited (202414623)

The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.

Eastlight Community Homes Limited (202106160)

The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of the complaint.

Folkestone & Hythe District Council (202327295)

The complaint is about the landlord’s handling of the resident’s proposed adaptation works, and its associated communications.

Hammersmith and Fulham Council (202336271)

The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.

Islington Council (202301453)

The complaint is about the landlord’s handling of fence repairs.

Lambeth Council (202306177)

This complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.