Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202308660)

The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint.

Clarion Housing Association Limited (202334682)

The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Curo Places Limited (202301406)

The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs.

East Riding of Yorkshire Council (202326458)

The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint.

Estuary Housing Association Limited (202225058)

The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.

Estuary Housing Association Limited (202311016)

The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint.

Folkestone & Hythe District Council (202305898)

This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling.

ForHousing Limited (202209052)

The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of communal areas not being provided. A tree blocking light. The landlord’s complaint handling.

Gentoo Group Limited (202316350)

The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced.

Golding Homes Limited (202224206)

The complaint is about the landlord’s response to the resident about: Her repairs reports. Staff conduct.