All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the property. A request to install a stair banister and a wheelchair ramp. Reports of a pest infestation. A leak from the water tank, remedial works following leaks including to plasterwork and kitchen units, and repairs to uneven paths. The associated complaints.
The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint.
The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to her property.
The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the property. The resident’s complaint.
REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following a mutual exchange.
The complaint is about the landlord's handling of the resident’s reports of: A leak in the bathroom which caused damp and mould. Issues with the boiler and a lack of hot water. The lack of security of the balcony door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint.