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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Chesterfield Borough Council (202219761)

The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was let to him in 2014. Reports of repairs, including his concerns about subsidence and contamination in the garden. Concern it committed disability discrimination against him. Concern that the electric meter was not working, and that it had not provided an Electrical Installation Condition Report (EICR). Concerns about the conduct of its staff.

Clarion Housing Association Limited (202307339)

The complaint is about the landlord’s handling of: The resident’s reports of a mite infestation in her property. The resident’s reports of damp and mould and the associated repairs. The associated complaints.

Gentoo Group Limited (202228261)

The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its communication. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202224799)

The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the landlord’s complaint handling.

Lambeth Council (202224500)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.

Longhurst Group Limited (202335462)

The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202234334)

The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports of damp and mould. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Stonewater Limited (202323751)

The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202329558)

REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]

The Riverside Group Limited (202317333)

The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.