From 13 January 2026, we will no longer accept new cases by email. Please use our online webform to submit your complaint. This helps us respond to you more quickly.

Need help? Call us on 0300 111 3000

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Gentoo Group Limited (202228261)

The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its communication. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202224799)

The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the landlord’s complaint handling.

Lambeth Council (202224500)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.

Longhurst Group Limited (202335462)

The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202234334)

The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports of damp and mould. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Stonewater Limited (202323751)

The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202329558)

REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]

The Riverside Group Limited (202317333)

The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.

Broadacres Housing Association Limited (202310178)

The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to only visit the resident in pairs. Response to the resident’s concerns about conduct of its staff. Response to the resident’s concerns about missed appointments by the landlord. Response to the resident’s request for it to maintain the garden hedge. This Service has also considered the landlord’s handling of the complaint.