Southern Housing (202213583)
The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202337318)
The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about a patio door and windows. The landlord's complaint handling
Sovereign Network Homes (202325328)
The complaint is about the landlord's response to reports of damp and mould. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202309571)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Stonewater Limited (202334622)
The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered to the resident in its response to her complaint.
The Riverside Group Limited (202212964)
The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the brickwork of the property. The upkeep of communal benches.
Ashford Borough Council (202308502)
The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
Birmingham City Council (202102608)
The resident’s complaint is about: repairs relating to water ingress and damp leaks from the flat above replacement of the kitchen sink unit and damage to the washing machine the gas service In addition, this Service has reviewed the landlord’s complaint handling.
Bristol City Council (202233143)
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.
Home Group Limited (202303198)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), by her upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.