Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Tower Hamlets Homes (202220118)

The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This report will also assess the landlord’s: Complaint handling. Record keeping.

Warwick District Council (202201904)

The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related complaint.

Beyond Housing Limited (202323915)

The complaint is about the landlord’s handling of the resident’s request for a housing transfer.

Bromford Housing Group Limited (202229122)

The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also considered the landlord’s complaint handling.

East Devon District Council (202231306)

The complaint is about the landlord’s handling of various repairs to the property. The Ombudsman has also considered the landlord’s knowledge and information management.

Fairhive Homes Limited (202316144)

The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling of reports of a pest infestation. The Ombudsman has also considered the landlord’s complaint handling.

Karbon Homes Limited (202331768)

The complaint is about the landlord’s response to the resident’s requests for repairs in the bathroom.

Lewisham Council (202309984)

The complaint is about the landlord’s handling of; Reports of various repairs to the resident’s shower room. Reports of damp and mould.

Lewisham Council (202317278)

The complaint is about the landlord’s response to the resident’s concerns about scaffolding at the property.

London & Quadrant Housing Trust (L&Q) (202128367)

The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated formal complaint.