Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202410154)

The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the tenancy, and shortly after the tenancy began related to: External issues, such as a broken bollard, open manhole, and no access to the rear garden. Internal issues, such as: Issues with the windows due to the presence of safety locks, a missing key to a hallway cupboard, and the provision of only one front door key. Repairs to the shower room ceiling and emergency pull cord following a leak from the flat above. Repairs to the cooker and panelling under the kitchen sink. Repairs to the under floor heating. This Service has also investigated the landlord’s handling of the complaint.

Southway Housing Trust (Manchester) Limited (202305843)

The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the landlord’s handling of the resident’s complaint.

The Riverside Group Limited (202312828)

The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition works and her request for compensation.

A2Dominion Housing Group Limited (202343044)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The resident’s request to be rehoused.

Clarion Housing Association Limited (202226466)

REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Clarion Housing Association Limited (202307268)

The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at her property. The resident’s complaint.

East Devon District Council (202327721)

The complaint is about the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation to access to a communal garden. Response to the resident’s concerns about the condition of the garden. Handling of the associated complaint.

Eldonian Community Based Housing Association Ltd (202226783)

The complaint is about the landlord’s: Response to the resident’s concerns following a missed gas safety check. Complaint handling.

Hammersmith and Fulham Council (202403025)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

Haringey London Borough Council (202231852)

The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s complaint handling has also been investigated.