Town and Country Housing (202333930)
The complaint is about: The landlord’s response to reports of damp and mould in the property. The associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202309203)
The complaint is about: The landlord’s response to the resident’s concerns about the garden shed. The landlord’s handling of the resident’s requests for repairs to the patio doors. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202334867)
The complaint is about the landlord’s: Handling of a mice infestation. Complaint handling.
Bristol City Council (202302794)
The complaint concerns the landlord’s handling of the resident’s: Concerns about dogs. Reports of antisocial behaviour (ASB). Concerns about window cleaning. This report has also considered the landlord’s complaints handling.
Broadacres Housing Association Limited (202309017)
The complaint concerns the landlord’s handling of the resident’s request for compensation for installing a dropped kerb at the property. This report has also considered the landlord’s complaints handling.
City of Westminster Council (202400657)
The complaint is about the landlord’s: response to the resident’s reports about a broken window and extractor fan; complaints handling.
Gentoo Group Limited (202311499)
The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its contractors, sub-contractors and consultants. The resident’s requests for reasonable adjustments , under the Equality Act 2010, during district heating replacement works. Follow-up work and damage caused to the resident’s property following completion of roof repairs and ceiling repairs in 2022.
Haringey London Borough Council (202231001)
The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record keeping.
Havering Council (202302086)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (L&Q) (202326783)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling of reports about its staffs conduct. Complaint Handling.