Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Onward Homes Limited (202223887)

The complaint is about the landlord’s handling of: A leaking skylight in the resident’s property. Repairs and maintenance to the communal areas, including: A burst pipe in the basement area. Issues with the communal front door not being secure and the intercom failing. Damp and mould in the communal areas. A smashed window in the bike shed. A fallen down wall in the car park. The general maintenance of the communal areas including the grounds maintenance service, the build-up of leaves in the car park and the communal cleaning service. This Service has also investigated the landlord’s complaint handling.

Places for People Group Limited (202218714)

The complaint is about the landlord’s handling of repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202232643)

The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding repair issues. Associated complaint.

The Riverside Group Limited (202300886)

The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring costs.

Aster Group Limited (202230046)

The complaint is about the landlord’s response to the resident’s request to remain in a decant property.

Camden Council (202307298)

The complaint is about the landlord’s handling of the resident’s reports regarding: Heating and hot water issues. Damp and mould in the property. Damage to personal property. The complaint.

Camden Council (202409306)

The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The boiler. Repairs throughout her home.

Dacorum Borough Council (202335702)

The complaint is about the landlord's handling of the resident's reports of damp and mould.

Haringey London Borough Council (202301477)

The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.

Lambeth Council (202220339)

The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint.