Metropolitan Thames Valley Housing (MTV) (202322349)
The complaint is about the landlord’s response to the resident’s: Reports of a leak in the loft, and damp and mould. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Newcastle City Council (202227568)
The complaint is about the landlord’s handling of; repairs to the resident’s property, the resident’s complaint.
North West Leicestershire District Council (202225027)
The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the internal walls, a missing vent and damp and mould.
Nottingham City Council (202312316)
The complaint is about the landlord’s handling of the resident’s: reports of repairs; reports of damp and mould; associated complaint.
One Housing Group Limited (202320330)
The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202304471)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
Places for People Group Limited (202324322)
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with the drainage at the property. Associated complaint.
Raven Housing Trust Limited (202209028)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, and intimidation by the neighbours. Request for a designated parking space The Ombudsman has also considered the landlord’s complaint handling.
South Tyneside Council (202312194)
The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all the windows in the property replaced.
Sovereign Network Homes (Former Network Homes) (202306041)
The complaint is about the landlord’s response to the resident’s reports of long-standing issues with his adapted shower room, and subsequent compensation offered. The Ombudsman has also considered the landlord’s complaint handling.