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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Islington Council (202224543)

The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint.

Islington Council (202320838)

The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling.

Lambeth Council (202229980)

The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also investigated the landlord’s complaint handling.

Lambeth Council (202327732)

The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman has also considered the landlord’s complaint handling.

Leeds City Council (202328244)

The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s reports of noise nuisance at the property. Handling of the resident’s request for a reasonable adjustment.