Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202311909)

The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has also investigated the landlord’s complaint handling.

Greenoak Housing Association Limited (202303986)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of parking issues. Associated complaint.

Sandwell Metropolitan Borough Council (202307606)

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

Southwark Council (202322410)

The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Network Homes (Former Network Homes) (202306025)

The complaint is about the landlord’s handling of the resident’s concerns over the safety of a carbon monoxide alarm. The landlord’s complaint handling has also been investigated.

Sovereign Network Homes (Former Network Homes) (202339335)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs, including to a wall and guttering. Maintenance of the property/block, including resident engagement and cyclical decoration. The Ombudsman has also considered the landlord’s complaints handling.

The Extracare Charitable Trust (202346297)

The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement village.

Wandle Housing Association Limited (202301722)

The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. Complaint.

Wandle Housing Association Limited (202327977)

The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in the property. The Ombudsman has also assessed the landlord’s complaint handling.

West Kent Housing Association (202226103)

The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at the start of the tenancy. Concerns about the gas debt left on the meter at the start of the tenancy. Concerns about the gas supply being left on at the property while it was void. This Service has also considered the landlord’s handling of the complaint.