Sanctuary Housing Association (202301777)
The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Shepherds Bush Housing Association Limited (202407308)
The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202337119)
The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the landlord’s associated complaint handling.
Wandle Housing Association Limited (202329059)
The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint.
Westminster Community Homes Limited (202226266)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Accent Housing Limited (202312879)
The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports of a radiator repair. hearing and communication needs. This report also looks at the landlord’s handling of the resident’s complaint.
East Midlands Housing Group Limited (202227100)
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.
Gateshead Metropolitan Borough Council (202221804)
The complaint is about the resident’s reports of a leak and the subsequent repairs.
Gravesend Churches Housing Association Limited (202224957)
The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The associated complaint.
Hammersmith and Fulham Council (202212168)
The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.