All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the property bidding process. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour The landlord’s handling of the resident’s reports of a leak from the flat above, including associated damage and damp and mould. The landlord’s handling of the resident’s reports of a pest infestation..
The complaint is about: The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling of the resident’s reports of fluctuations in the water pressure. The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s reports of a leak from an upstairs flat. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.
The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.
The complaint is about the landlord’s: Response to the resident’s reports of an insect infestation. Complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest infestation. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould.
The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The resident’s rehousing application. The associated complaints.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns about staff conduct. Response to the resident’s request for a transfer. This investigation will also consider the landlord’s handling of the complaint.