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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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GreenSquareAccord Limited (202403559)

This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.

Home Group Limited (202406373)

The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a management transfer. The resident’s reports regarding the standard of communal cleaning. The resident’s concerns about the previous management transfer in 2020. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.

Onward Homes Limited (202344019)

The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.

Paragon Asra Housing Limited (202224968)

The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman has also considered the landlord’s complaint handling.

Vico Homes Limited (202327370)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the level of compensation offered.

Vivid Housing Limited (202406134)

The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s associated complaint.

Camden Council (202308569)

The complaint is about the landlord’s handling of repairs to the toilet. The landlord’s complaint handling has also been investigated.