Metropolitan Thames Valley Housing (MTV) (202411277)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Newark and Sherwood District Council (202404742)
The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Ongo Homes Limited (202310887)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour.
Orwell Housing Association Limited (202326522)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and his request for an extractor fan in the bathroom. The landlord’s response to the resident’s reports of damaged possessions caused by mould and by paint splashes during redecorating. The landlord’s handling of the associated complaints.
Royal Borough Of Greenwich (202408593)
The complaint is about the landlord’s handling of repairs to the property.
Sanctuary Housing Association (202337623)
REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Wandle Housing Association Limited (202304463)
The complaint is about the landlord’s handling of the resident’s reported repair to his hallway skirting board. The Ombudsman has also assessed the landlord’s complaint handling.
Colchester City Council (202300696)
The complaint is about the landlord's response to the resident’s: Request for repairs. Complaint about damage caused to her flooring. Concerns regarding removal of asbestos. Decision to fit laminate flooring. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202402976)
The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.
Karbon Homes Limited (202337281)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.