Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lewes District Council (202329611)

The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202003616)

The complaint is about the handling of repairs to the resident’s windows.

London & Quadrant Housing Trust (L&Q) (202305058)

The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of compensation it subsequently offered her. Handling of the associated complaint.

London & Quadrant Housing Trust (L&Q) (202402829)

The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about the behaviour of the landlord’s employees. The Ombudsman has also considered the landlord’s handling of the complaint.

London Borough of Brent (202225032)

This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat above. Response to a request for insurance details in relation to the internal damage to the resident’s property as a result of the leak from the flat above. Handling of the associated complaint.

London Borough of Croydon (202303078)

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management transfer request. concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.

London Borough of Lewisham (202322044)

The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling.

Manchester City Council (202315682)

The complaint is about the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly the clear communal areas section. The resident’s concerns about the removal, and return of personal items stored in communal areas of the building.

Metropolitan Thames Valley Housing (MTV) (202222052)

The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports of damp and mould at the property. the associated complaint.

Metropolitan Thames Valley Housing (MTV) (202222214)

The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated remedial work and the payments offered to the resident. The arrangements for the temporary rehousing of the family. The associated complaints.