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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Islington Council (202228839)

The complaint is about the landlord’s: Handling of reports of noise transference from the property above. Complaint handling.

Karbon Homes Limited (202313549)

The complaint is about the landlord’s: Decision to take legal proceedings to gain possession of the resident’s home. Handling of concerns raised about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.

Lewisham Council (202319211)

The complaint is about the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling of the complaint.

LiveWest Homes Limited (202412672)

The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports of odour in the property, damp and mould, and the ceiling flaking.

London Borough of Harrow (202346881)

The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.

London Borough of Lewisham (202321029)

The complaint is about the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for replacement carpet. The landlord’s complaint handling has also been considered.

Notting Hill Genesis (NHG) (202217622)

The complaint is about the landlord’s handling of the resident’s concerns about items left in the communal hallway. The Ombudsman has also considered the landlord’s complaint handling.