All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling of the mutual exchange process. The Ombudsman has considered the landlords complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room ceiling. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of repairs at the property.
The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the resident’s concerns about the standard of communal cleaning. The landlord’s handling of the resident’s request to move.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for a management move. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about: The landlord’s handling of the resident’s concerns regarding a leak affecting the communal area and the associated repairs. The landlord’s response to the resident’s reports that the bin store was not secure and this was leading to fly tipping and security issues, including unauthorised entry. The landlord’s response to the resident’s requests for meter readings. The landlord’s handling of the associated complaints.
The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The landlord's handling of the resident's reports of damage to her washing machine. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home.
The complaint is about the landlord’s: Response to the resident’s queries about her rent account and service charge. Complaint handling.
The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. The landlord’s handling of the associated complaint.