All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in June 2018.
The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint.
The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.
The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the landlord’s handling of the complaint.
The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the impact of this on his human rights. Associated complaint.
The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s energy efficiency. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.