Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sheffield City Council (202313567)

This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.

Somerset Council (202219254)

The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint.

Sovereign Network Group (202302422)

The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.

Stonewater Limited (202309215)

The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202233778)

The complaint is about the landlord’s: Response to the resident’s reports of a leak in the property. Complaint handling.

The Guinness Partnership Limited (202317224)

The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.

Wandle Housing Association Limited (202405860)

The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.

Wandle Housing Association Limited (202413934)

The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint.

West Kent Housing Association (202317695)

The resident’s complaint is about the landlord’s handling of a leak.

Westward Housing Group Limited (202312923)

The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.