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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Amplius Living (202318404)

The complaint is about the landlord’s response to the resident’s: Request for information about the grounds maintenance contract. Request for information about a service charge increase. Associated complaint.

BHT Sussex (202317705)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.

Birmingham City Council (202231444)

The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has also considered the landlord’s complaint handling.

Citizen Housing (202317688)

The complaint is about the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint handling.

Clarion Housing Association Limited (202217128)

The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors. Response to a request for a refund.