Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Torus62 Limited (202405354)

The complaint is about the landlord's response to the resident's: reports of damp, mould and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.

Vivid Housing Limited (202416849)

The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the frame around her front door.

Accent Housing Limited (202317904)

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved in.

Bury Metropolitan Borough Council (202233574)

This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.

Clarion Housing Association Limited (202316614)

The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s complaint handling.

Connexus Homes Limited (202316468)

The complaint is about the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp and mould. Request for soundproofing. Request for a replacement kitchen. The related complaint.

Connexus Homes Limited (202330013)

The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling.

Hammersmith and Fulham Council (202309170)

The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The resident’s reports of outstanding repairs to an external gate. The resident’s complaint.

Hyde Housing Association Limited (202417447)

The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of communal lighting repairs.

Leicester City Council (202319673)

The complaint is about the landlord’s response to the resident’s concerns about parking.