All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. To repair a leak from the roof. We have also considered the landlord’s complaint handling as part of the investigation.
The complaint is about the landlord’s response to the resident’s request for a new garden fence.
The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift being deactivated. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of repairs to a communal front door.
The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.
The complaint is about the landlord's handling of the resident’s:
This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.
The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.
The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.