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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Birmingham City Council (202010091)

The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.

Clarion Housing Association Limited (202005579)

REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Croydon Council (202001124)

The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs.

Harlow District Council (202003552)

The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works.

Home Group Limited (202010713)

The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.

Accent Housing Limited (202010148)

The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The landlord’s response to the resident’s request for a service charge refund in relation to the scheme manager service and access to communal areas.