Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Mansfield District Council (202126813)

The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff and contractors were attending the property without giving notice. The resident’s concerns about staff conduct and a lack of support given to him. The resident’s reports of motorcycles being ridden outside his property. The resident’s concerns about the timing of the electrical safety checks. The resident’s concerns about action taken to access the property for gas servicing. The administration of the resident’s Council Tax account. Data and how it dealt with the resident’s subject access request. The associated complaints.

Metropolitan Thames Valley Housing (MTV) (202331469)

The complaint is about the landlord’s handling of repairs required to address the resident’s concerns of damp and mould. We have also investigated the landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202426967)

The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202337733)

The complaint is about the landlord’s handling of a request for rehousing. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.

Onward Homes Limited (202342935)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The landlord’s handling of the resident’s request to move.

Peabody Trust (202420072)

The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

Torus62 Limited (202423279)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property and the associated repairs. Complaint Handling.

Walsall Housing Group Limited (202417856)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to fencing, floorboards, a power socket, window sealant and paving.

Waverley Borough Council (202325469)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of garden flooding, external repairs, and recharge concerns. Aids and adaptations queries. Reports of cooker issues. Safeguarding concerns. Associated complaints.

A2Dominion Housing Group Limited (202228760)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s record keeping. The Ombudsman has also investigated the landlord’s complaint handling.