Rotherham Metropolitan Borough Council (202328136)
The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough Of Greenwich (202422734)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We have also considered the landlord’s complaint handling.
Southwark Council (202415988)
The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.
St Albans City and District Council (202418681)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.
Stevenage Borough Council (202416582)
The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.
Stonewater Limited (202445844)
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the resident’s requests for information about rent arrears. The landlord’s handling of the resident’s requests for a refund of the communal cleaning service charge. The landlord’s handling of the associated complaints.
Clarion Housing Association Limited (202415814)
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Clarion Housing Association Limited (202419523)
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
London & Quadrant Housing Trust (202220464)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint.
London Borough of Hackney (202415271)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.