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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Settle Group (202420827)

The complaint is about the landlord’s handling of the resident’s request for cladding on his property.

Gentoo Group Limited (202417253)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.

Lambeth Council (202344169)

The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Anchor Hanover Group (202223058)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.

Anchor Hanover Group (202318755)

The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.

Bolton at Home Limited (202230739)

The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.

Clarion Housing Association Limited (202306996)

The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the resident’s concerns about the accuracy of the actual service charge and requests for reimbursement.